Rider Information

CityBus RULES

• Deer Hill Avenue in Danbury.

• Hillside Avenue, Sunny Valley Road, Dodd Road and Old Park Lane in New Milford and on Federal Road between Junction and Silvermine Roads in Brookfield and in areas of road construction on Route 7.

• Route 7 south of the Danbury Mall.

• On any buses traveling in New York State.

Bicycles

Baggage & Groceries

• Large items that restrict movement within the bus
• Items which are dangerous or offensive to other passengers
• Baggage that requires excessive time to load or unload
• Items that could not be controlled if the bus braked suddenly

Passenger Conduct

• Engaging in illegal activity.

• Acting in a manner threatening to the safety of drivers or passengers or engaging in seriously disruptive or objectionable behavior that interferes with and/or disturbs the operation of the vehicle.

• Failure to comply with a vehicle operator or other authorized HARTransit employee’s request pertaining to any and all safety issues

• Engaging in profane, lewd or sexually provocative behavior.

• Smoking, carrying a lighted cigar, cigarette, cigarillo or pipe, vaping, use of any spark, flame, match or fire producing device.

• Possession of open containers of alcohol or other liquids.

• Standing forward of the white safety line while the vehicle is in motion.

• Carrying firearms, knives or weapons of any kind.

• Consumption of food or drink.

• Littering.

• Playing of audio or video devices without earphones.

• Entering or riding a vehicle while intoxicated or under the influence of illegal drugs.

• Lack of shirt, pants or shoes or clothing in a condition objectionable to other passengers or HARTransit employees.

• Carrying gasoline, kerosene or other flammable liquids.

• Obstructing, jumping from, or riding upon the steps of a HARTransit vehicle while the vehicle is in motion or standing.

• Defacing or damaging HARTransit property or any employee’s or passenger’s property.

• Swearing, name calling and/or abusive or inappropriate language.

• Personal hygiene or behavior that results in a public health hazard.

HARTransit will not refuse to provide service to an individual with disabilities solely because the individual's disability results in appearance or involuntary behavior that may offend, annoy, or inconvenience employees of the entity or other persons.

HARTransit Response To Disruptive Passengers

 If a customer engages in violent, seriously disruptive, or illegal conduct, the offending customer will:

1. Immediately be asked by either the vehicle operator or an authorized member of HARTransit’s management staff to stop or correct the disruptive behavior. If the customer continues to engage in a violent, seriously disruptive, or illegal behavior, assistance will be sought as necessary; and
2. Be issued a letter detailing the incident. The letter will also outline the subsequent penalty including warnings or suspension of service notifications to the passenger and the reason for such determination. If applicable, a copy of the letter will also be sent to the passenger’s guardian and/or advocate.

Letters notifying passengers of a suspension offer the passenger an opportunity to request a hearing with the Chief Operating Officer to appeal the suspension. The hearing provides the passenger an opportunity to explain any mitigating circumstances that may prompt a reconsideration of the suspension. Passengers may request the hearing either verbally or in writing. Suspensions, depending on the severity of the incident, may be delayed until the operations manager makes a final decision at his or her discretion.

Further suspensions up to and including long term refusal of service will be enforced in the event of repeated infractions.

Holiday Schedules

Lost and Found