Apply for SweetHART ADA Paratransit
Under the ADA, passengers with disabilities that prevent them from using a public bus route are entitled to an equivalent SweetHART-type bus service. ADA-eligible trips may be scheduled up to two weeks in advance regardless of purpose and as late as the day prior, even on weekends and holidays. ADA-eligible trips will also very rarely be denied.
ADA service runs during the same times and along the same general route as the public bus service. Eligible trips must have both an origin and destination within ¾-mile of a HARTransit bus route, and the passenger must have previously been determined to be ADA-eligible.
To apply for ADA Paratransit service, complete our ADA Paratransit Application. Once your application has been reviewed, HARTransit will call you to schedule an in-person interview, an environment and/or medical verification may also be necessary.
Applications may be faxed, mailed or emailed to firstname.lastname@example.org. Make sure
the copy of your identification is legible and do not send originals to our office.
Partially completed applications will not be accepted.
62 Federal Road, Danbury CT 06810
Tel: (203) 744 4070 Fax: (203) 744-0764
Hours of Operation
|Municipality||Monday - Friday||Saturday||Sunday|
|Bethel||6:05 AM-10:30 PM||8:15 AM-10:30 PM||9 AM - 7 PM|
|Brookfield||7 AM-10:30 PM||8:15 AM-10:30 PM||9 AM - 7 PM|
|Danbury||6:05 AM-10:30 PM||8:15 AM-10:30 PM||9 AM - 7 PM|
|New Milford||7 AM-9:30 PM||8:15 AM-9:30 PM||9 AM - 7 PM|
ADA Visitor Information
- Documentation verifying ADA eligibility from outside the HARTransit service area
- Documentation of residence outside of the HARTransit service area and authorization to contact certifying district regarding ADA status. If the visitor is not certified with another district, the vistor can present, if the individual's disability is not apparent, proof of the disabilty such as a letter from a doctor or other healthcare professional.
- Expected dates when applicant desires to use ADA Paratransit.
HARTransit will process applications within one business day of receipt, and visitors will be notified of the determination regarding status as an ADA Visitor. If eligible, applicant’s information will be entered into our rider database.
Application Determination Process
SweetHART Eligibility Appeal Policy
ADA Complaint Procedures
Click below to see a printable detailed document on SweetHART ADA Paratransit policies:
What is SweetHART ADA Paratransit Service?> En español> Em português>
WDAQ (98.3 FM)
or call the HARTransit office: 203.744.4070